Refund Policy

Digital Products sold on the Site are delivered instantly or shortly after purchase. For that reason, and except where consumer protection law requires otherwise, all sales are final once a license has been issued or a download has been accessed. If you believe a Product is defective, missing material, or materially not as described, contact me and I will work with you to resolve the problem before offering any refund.

• Refunds are considered only where a Product is materially defective, unavailable, or not as described on its product page. Minor differences in presentation, styling, or optional assets do not by themselves justify a refund.
• If you cannot access a download, cannot claim a license tied to your Account, or receive the wrong file, contact me with the transaction details and I will help.
• I may, at my discretion, offer a partial refund, replacement, store credit, or a full refund depending on the issue and the evidence provided.

If you are a consumer in the EEA or UK, you normally have a 14-day right to withdraw from an online purchase. Because Products are digital content delivered immediately, that right does not apply once delivery has started. By completing a purchase you expressly request immediate delivery and acknowledge that you lose the right of withdrawal once the license is issued or the download begins, in line with Article 16(m) of Directive 2011/83/EU and equivalent UK rules.

If you send more than the exact amount requested in a Direct Payment flow (reference code), I will offer options for the extra funds: keep as a tip/support, or convert to store credit on your Account. Store credit has no cash value, is non-transferable, and can only be applied toward future purchases as described in the general Terms.

If you file a chargeback or dispute with your payment provider for a Product you were actually delivered instead of contacting me first, that will be treated as a potentially fraudulent claim. I reserve the right to:

• revoke the related license(s) immediately;
• permanently suspend or terminate your Account and ban associated Discord accounts;
• contest the chargeback with evidence of delivery and seek recovery of fees where allowed by law.

To request assistance, please contact me on Discord or use the contact methods listed on the Site and provide the transaction or membership ID, the email associated with the claim, and a short description of the problem. Please try to include screenshots or sample files showing the issue where appropriate.

These Refund rules form part of the Site's Terms and complement the License & Usage Terms and the Privacy Policy. Where applicable consumer protection law provides you with stronger rights, those rights will continue to apply.

• Discord: @itsmarwan.
• Email: [email protected]
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